Returns & Refund Policy

**Refund and Return Policy for LTETTES LED Candles**

 

Effective Date: 19-March-2025

 

At LTETTES LED Candles, we are committed to providing high-quality products and excellent customer service. Please carefully read our Refund and Return Policy to understand your rights and obligations regarding returns, refunds, and warranty claims.

 

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### **1. Return Policy**

We accept returns under the following conditions:

– Items must be returned within **5 days** of the purchase date.

– Items must be unused, in their original packaging, and accompanied by proof of purchase (receipt or order confirmation).

– Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part.

 

**Non-Returnable Items:**

– Gift cards or promotional items.

– Customized or personalized LED candles.

 

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### **2. Refund Policy**

Once we receive your returned item, it will be inspected to verify its condition. Upon approval:

– Refunds will be processed back to the original payment method within **[7-10 business days]**.

– If the item does not meet the return criteria, it will be sent back to the customer at their expense.

 

Please note that shipping fees are non-refundable unless the return is due to a defective product or an error on our part.

 

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### **3. 1-Year Manufacturing Defects Warranty**

All LTETTES LED Candles come with a **1-Year Limited Warranty** against manufacturing defects. The warranty covers:

– Faulty LED components.

– Issues with the remote control or timers (if applicable).

– Defects in craftsmanship or materials.

 

The warranty does **not** cover:

– Damage caused by misuse, accidents, or improper handling.

– Normal wear and tear, including fading or discoloration.

– Batteries or other consumables.

 

To make a warranty claim, please contact our customer support team with:

– Proof of purchase (receipt or order confirmation).

– A detailed description of the issue.

– Photos or videos of the defective product.

 

If the claim is approved, we will repair, replace, or offer a refund at our discretion.

 

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### **4. How to Initiate a Return or Warranty Claim**

To initiate a return or claim, please follow these steps:

1. Contact our customer support team via **ltettes@gmail.com** to request a Return Authorization (RA) number.

2. Securely package the item, including all original accessories and documentation.

3. Write the RA number on the outside of the package and send it to the address provided by our support team.

 

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### **5. Contact Us**

If you have any questions or concerns about our Refund and Return Policy, please reach out to us:

– **Email**: ltettes@gmail.com

 

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This Refund and Return Policy ensures transparency and clarity, while also protecting both the company and customers. Be sure to customize it with specific details like return timeframes and contact information. Let me know if you need further assistance!